bi33's Privacy Policy

1. Introduction & Purpose of This Policy

bi33 is a safe and reliable online gaming and betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This Privacy Policy ("Policy") explains in detail what types of information we collect while you use the bi33 platform, how that information is used, who it may be shared with, and what steps we take to protect it. By creating an account or using any service on this platform, you are considered to have agreed to the terms of this Policy.

Our services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors.

2. Information We Collect

To improve the quality of service and maintain a secure environment on the bi33 platform, we collect the categories of information described below.

2.1 Registration & Identity Information

When creating or verifying an account, you provide the following:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (when required for verification)
• Account username and password

2.2 Financial & Transaction Information

To process deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and records

2.3 Gameplay & Activity Information

• Betting history, wager amounts, and results
• Bonus claims and usage records
• Preferred games and categories

2.4 Technical & Device Information

Collected automatically when you access our platform:

• IP address and device identifier
• Browser type and operating system
• Login time and session duration
• Data from cookies and similar tracking technologies
• Referral source and navigation patterns

3. Purpose & Use of Collected Information

We use your information only for the legitimate purposes listed below:

3.1 Service Delivery & Account Management

• Account creation, verification, and maintenance
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing VIP membership and rewards programs

3.2 Security & Fraud Prevention

• Verifying account identity and ensuring security
• Detecting and preventing suspicious or unusual transactions
• Identifying multiple accounts or abuse
• Complying with anti-money laundering regulations

3.3 Customer Support

• Providing assistance via live chat and email
• Resolving complaints and appeals
• Sending important service-related notifications

3.4 Service Improvement & Personalization

• Improving platform performance and user experience
• Displaying content and offers tailored to your preferences
• Identifying and resolving technical issues

4. Information Sharing & Third Parties

bi33 may share your information with the parties described below, only under limited circumstances and subject to strict conditions:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, and customer support. These partners are given access only to the information necessary to carry out their specific responsibilities and are contractually bound to follow our privacy standards.

4.2 Legal Obligations

We may be required to provide relevant information to the appropriate authorities in response to court orders, regulatory directives, or legal obligations. In such cases, we will attempt to notify you to the extent possible, unless prohibited by law.

4.3 Security & Anti-Fraud Organizations

Information may be shared with industry-standard organizations to prevent fraud, money laundering, or other criminal activity.

5. Cookies & Tracking Technologies

The bi33 platform uses cookies and similar technologies to operate smoothly and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Maintain login sessions and ensure core platform functionality — these cannot be disabled.
• Functional Cookies: Remember your preferences such as language or display settings.
• Analytics Cookies: Analyze platform usage patterns to help improve the service.
• Security Cookies: Help prevent fraudulent logins and cyberattacks.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some key platform features to stop working properly.

6. Data Security Measures

bi33 applies industry-leading security measures to protect your information:

• SSL Encryption: All communication between the platform and servers is secured via SSL/TLS encryption.
• Data Encryption: Sensitive information collected is kept encrypted at the storage level as well.
• Access Controls: Only authorized staff have access to information, and only to the extent needed.
• Regular Security Audits: Security audits are conducted regularly to identify vulnerabilities.
• Incident Response Plan: A plan is in place to take swift action in the event of any security breach.

However, no method on the internet is 100% secure. For this reason, you are asked not to share your account password with anyone and to report any suspicious activity to our support team immediately.

7. Data Retention Period

bi33 retains your information only for as long as necessary:

• All information is maintained while your account remains active.
• Even after an account is closed, certain information may be retained for a specified period due to legal obligations (such as financial records).
• Specific information may be retained for an extended period for fraud prevention or dispute resolution purposes.
• Once the required period has passed, information is securely deleted or anonymized.

8. Your Rights

bi33 respects your rights regarding your information. Your key rights are described below:

8.1 Right to Access

You can contact us at any time to request a copy of the information stored in your account.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or active disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for specific reasons, particularly in the case of marketing communications.

To exercise any of the above rights, please contact our support team. We will review your request within a reasonable timeframe.

9. Protection of Minors

bi33's services are strictly for individuals aged 21 or older. We do not intentionally collect any personal information from minors. An age verification process is conducted at the time of registration.

If it comes to our attention that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

10. Third-Party Websites & Links

The bi33 platform may occasionally reference third-party services. These external services have their own privacy policies, and bi33 is not responsible for them. Please read the privacy policy of the relevant service to understand how your information is handled.

11. Changes to This Policy

bi33 reserves the right to amend this Privacy Policy when necessary. Before any significant changes take effect, we will notify you by publishing a notice on the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

For this reason, we recommend visiting this page regularly. The "Last Updated" date shown at the top of the page always reflects the current version of the policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. bi33 is always ready to assist with any privacy-related matter.

• Email: [email protected]
• Live Chat: Use the platform's live chat for direct 24/7 support
• Support Language: Bengali and English